Privacy Policy

We are in business because of your faith and trust in us. Hence we at HalloweenCostumSale.com is committed to protecting your privacy, and providing a safe environment for online shopping.

Your personal information is collected for the sole purpose of completing your order and is only shared with direct fulfillment partners (such as bank and credit card partners, shipping partners, etc.). It is never shared, sold, or otherwise distributed to third parties not directly associated with the fulfillment of your order.

Further all your personal information is collected on HalloweenCostumeSale.com using the latest encryption technology through SSL secured pages.

Occasionally, HalloweenCostumeSale.com or its group companies may contact you via email about general announcements, including but not limited to sales or other special offers, contests, survey solicitations, etc.

Shipping Options (We ship to all countries)

For US Domestic Shipment - We use United Parcel Service (UPS) Ground : This is the least expensive method UPS offers. The amount of time it will take to reach you depends on where you live. Delivery times typically take 2-6 working days. Delivery is on weekdays only (no holidays). If you live east of the Mississippi River, we suggest selecting this option as it provides the best value in terms of cost plus tractability. 3 Day Select : As the name suggests, orders shipped this way will arrive in 3 business days after they leave our warehouse. Delivery is on weekdays only. Shipping rates vary greatly depending on the weight and size of the package. A perfect calculated rate will be displayed at Checkout page. 2nd Day Air: Also known as "Blue Label", orders shipped this way will arrive in 2 business days after they leave our warehouse. Delivery is on weekdays only. Shipping rates vary greatly depending on the weight and size of the package. A perfect calculated rate will be displayed at Checkout page. Next Day Air: Also known as "Red Label", orders shipped this way will arrive in 1 business day (afternoon) after they leave our warehouse. Delivery is on weekdays only. Shipping rates vary greatly depending on the weight and size of the package. A perfect calculated rate will be displayed at Checkout page. Next Day Air Saver: This will arrive in 1 business day (evening) after they leave our warehouse. Delivery is on weekdays only. Shipping rates vary greatly depending on the weight and size of the package. A perfect calculated rate will be displayed at Checkout page. For Canada Shipment - We use United Parcel Service (UPS) Standard: This is the least expensive method UPS offers for shipment to Canada. The amount of time it will take to reach you depends on where you live in Canada. Delivery times typically take 4-10 working days. Delivery is on weekdays only (no holidays). Worldwide Express: Orders shipped this way will arrive in 1 business day (afternoon-evening) after they leave our warehouse. Delivery is on weekdays only. Shipping rates vary greatly depending on the weight and size of the package. A perfect calculated rate will be displayed at Checkout page. Worldwide Express Plus: Orders shipped this way will arrive in 1 business day (morning-afternoon) after they leave our warehouse. Delivery is on weekdays only. Shipping rates vary greatly depending on the weight and size of the package. A perfect calculated rate will be displayed at Checkout page. UPS will accept deliveries to Street Addresses only. No P. O. Box addresses are accepted. To APO/FPO/Military address, we ship using USPS priority mail.  To Alaska and Hawaii you can choose between UPS 2nd Day Air or USPS priority Mail. For International Shipment (All Countries) - We use USPS Priority Mail: This is the most economical option. Orders shipped this way will arrive in 15-20 days  after they leave our warehouse. Shipping rates vary greatly depending on the weight and size of the package. A  calculated rate will be displayed at Checkout page. NO TRACKING NUMBER IS PROVIDED BY USPS FOR THIS SHIPPING OPTION. Express Mail: Orders shipped this way will arrive in 5-7 days  after they leave our warehouse. Shipping rates vary greatly depending on the weight and size of the package. A  calculated rate will be displayed at Checkout page. ORDERS SHIPPED VIA EXPRESS MAIL CAN BE TRACKED. * Important Note: We DO NOT guarantee delivery by a specific date. The shipping time frames stated for each of our shipping options is the estimated number of days it will take for you to receive your order AFTER your order leaves our warehouse (time of shipment) and NOT the number of days after you place your order. While in most cases we are able to ship within 1 - 3 business days of when the order is placed, we can not guarantee it.

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Ordering Options

Halloween Costume Sale.com is an online Store. Our systems are primarily geared to online ordering with credit card payments only. To ensure maximum accuracy and efficiency, place your order here online using your credit card. We use "ccavenue" payment systems based on the CitiBank Payment Gateway - which is one of the most safe and secure payment processing system available on the Internet. We also have automated order tracking tools that link with UPS, so that you will always know the exact status of your order by checking back on our website. If you are uncomfortable with online ordering system or need help with orders, we also offer these additional options: • Ordering by Fax: You will need to provide the order details along with your credit card information and fax to us at (309) 422-8945. If you provide an email address also, the confirmation will automatically be emailed to you.     • Ordering by Phone: Please call 1-714-515-5315 during 7:30 am to 5:30 pm PST Mon-Fri only. Ordering Online - its Easy! Shopping at Halloweencostumesale.com online is simple! Start by surfing our website to get ideas for your costume. You’ll find our Product Categories listed along the left hand side of the web page. Click on any of these categories to view the sub-categories. We have also bifurcated the products by various themes which are displayed in the middle section and right panel on the home page and on the left panel on the inside pages. We also have a very powerful SEARCH and the ADVANCED SEARCH feature, which you could use, if you are looking for something in particular.  Given below are the steps to follow to shop online at Halloweencostumeale.com Step One: Make your selection. Once you’ve found what you’re looking for, to place your order simply enter the quantity you wish to purchase and then click on the “GO” button which appears next to the item you’ve selected. Depending on the item you are purchasing you may have other options to complete such as a color or size. Also enter the quantity. Be sure you make these selections carefully before you click GO next to the Buy Now option. As soon as you click the “GO” button you’ll be presented with the contents of your Shopping Cart.  Then you have a option of “CHECK OUT” please select that or you can continue Surfing for more costumes. Once you click on “CHECK OUT” Here you can review what you have selected. Notice that you have the option of adjusting the quantity of each item you have selected thus far at the check out page. If you adjust the quantities be sure to click on the “Recalculate” button, which will update your Subtotal Amount shown in your cart. Once you have reviewed your order and adjusted quantities as needed, you have the option of “CHECK OUT”. Step Two: Check Out (Create Account, Shipping & Payment Options) Assuming you’ve made your selection and are now ready to checkout, click on the “Checkout” button. You’ll be presented with a Login screen. If you are a new customer, enter your contact information. Make sure it's accurate. If you are a returning customer, enter your Email Address and old order number or password.  At this point you'll see our "Additional Information" screen where you tell us where you want your order shipped as well as the full billing address. Once you have made your selections, click on the “CHECKOUT” button at the bottom right hand corner of the page. The next screen is the order confirmation Screen. Here you will check and confirm your shopping cart and the shipping and billing address and you be directly connected to the UPS System which will calculate the shipping charge automatically and display you the various shipping options with the charges. This is a High tech option that is available only at “HALLOWEENCOSTUMESALE.COM”. This elimates the chances of the customer paying more than what UPS will actually charge. After Selecting the right option as per as your requirement you can add any special comments with regards to the order for example no signature needed etc… Once you are done with that you need to click on Proceed to Payment button at the bottom right hand corner of the page. Step Three: Secured Payment The Next screen will take you to Paypal.com our payment processing partner, which is a totally Secured site and one of the worlds largest payment processing company. Here you need to select the option of not having a paypal account and further on enter you credit card info as requested. Once you are done click on “PAY” option. After the transaction is complete click on RETURN TO MERCHANT option.  You will be redirected to order confirmation page. Please Note the “ORDER NO”. Step Four: You can now check the order status online after placing the order by going to the My Orders page. Click here to go to order status page.

Price Guarantee

At Halloween Costume Sale.com it is our endeavor to offer the best quality costumes at most competitive pricing. We always try to maintain the lowest possible pricing for our costumes and accessories. However, if you can yet find a lower price on any of our Costumes or Accessories, we will match the price AND give you an extra 12% discount. Click here to claim Price Matching

Returns Policy

We understand that offering returns facility is an integral part of retail business. Hence we have adopted a returns policy that allows us to maintain our low costs and also helps the customers in genuine cases. Halloweencostumesale.com allows returns under following conditions: Return request must be made within 72 hours of the delivery date. Item must be in new condition for refund to be processed. If the retail packaging is damaged or the costume has been noticeably used, your refund will not be processed. Orders placed between Midnight of October 15th until Oct 31 st of every year will NOT be eligible for refund or exchange and all sale in this period are considered final. However, during this period, if you have received a wrong costume from our side or there is a manufacturing defect, you can inform us about the same within 72 hours and take our authorization for the same. We will accept your return after the Halloween season and offer you full credit (minus all shipping costs). Once an order has been shipped or sent to the warehouse for packing, shipping charges are non-refundable. Also since we operate at very low margins and many of the costumes and accessories are of very low costs, you will have to ship the items for returns or exchanges at your costs. If you received a wrong item or a damaged item from our side, we will replace the item free of cost after you return the wrong / damaged item. You must send out the item within 72 hours. In case there is no time to receive a replacement you can avail of a full refund (minus shipping costs which is not refunded). If for any reason, you want to exchange an item with another item of equivalent or higher costs, you will need to place the new order and return the item to be exchanged. You will receive a full refund (minus shipping costs). If the size does not fit or you do not like the item or want to return an item for any other reason without an exchange then 25% restocking fee will apply. Refund is normally credited to your account within 10-15 working days of receiving the return shipment. However orders returned in September and October may take 2-3 months to process. Please do not return any item, without getting an approval and return authorization from our customer care department. I have read the returns policy and would like to proceed for returns.

Cancellations:

We have a totally automated back end order management and order fulfillment system, in order to expedite the shipping of every order. Thus it is practically not possible for us to pick out and stop a single order from shipment once the order is in warehouse. Before the order goes to the warehouse it will be in new state for a very short duration during which stage you do get an opportunity to cancel an item or order. You can see the status of any order from the My Orders page and if it is in New status, you will have a button available to cancel the item / order. Once an order has been transmitted to one of our warehouses, you will not have the Cancel button. Halloweencostumesale.com reserves the right to cancel any order for any reason at any time. In the event that your order must be cancelled due to an inventory shortage, miscount, or pricing error, you will be notified of the order cancellation as quickly as possible and you will be entitled to a full refund.

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